The phone rings. Nobody's free.
Your crew is on a roof or home for the night. Calls you can't answer roll over to us. You keep your number.
(704) 555-0142Incoming · 9:47 PM
↪
Forwarded to AstronixNo answer after 3 rings
24/7 call answering Quote follow-up Built only for HVAC
Every call answered.Every job booked.
Astronix answers your HVAC calls day and night, books the work into your calendar, sends emergencies to your on-call tech, and follows up every quote that went quiet.
Your number stays the same. The calls you can't get to just stop going to waste.
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See sample calls
Live example
Watch a call turn into a job.
It's 9:47 PM. Your crew is off the clock. The phone rings, and somebody answers in your company's name.
Comfort Air (example) · 9:47 PMLIVE
J
Incoming call(704) 555-0142 · office closed
Crew on a job · call forwarded to Astronix
Comfort AirThanks for calling Comfort Air. What's going on with your system?
CustomerAC stopped blowing cold. It's 84° in here.
Comfort AirSorry to hear that. Is anyone in the home struggling with the heat right now?
CustomerNo, we're okay tonight.
Comfort AirGot it. I can have a tech out tomorrow 8–10am or 1–3pm. Which works?
Customer8 to 10, please.
✓Job booked · AC repairTomorrow 8–10am · details sent to your team
24/7Nights, weekends and holidays included.
60sText-back to anyone who hangs up early.
$7,500Average full HVAC replacement job (HomeAdvisor).
5 jobsBooked in 30 days, or your first month back.
In peak season the phone rings hardest exactly when nobody can answer it. The caller doesn't leave a voicemail. They call the next shop on Google, and that job is gone.
With Astronix, somebody always picks up
SAMPLE MONDAY UPDATE"11 calls over the weekend. 4 booked, 1 emergency sent to Rick."
Who we work with
Shops where the owner still answers the phone.
We built this for shops with two to fifteen trucks. The owner sells, the techs fix, and whoever is free grabs the phone. That works until July, when nobody is free.
We take the phone off everyone's plate. Your team gets booked jobs and a short note on each one. You get your evenings back.
- ✓Residential and light commercial HVAC
- ✓Around 100 or more calls a month
- ✓Anywhere in the US, any time zone
How it works
Three steps, and you do one of them.
We answer in your company's name.
A natural voice finds out what's wrong, offers real times from your calendar, and sends emergencies to your on-call tech.
Thanks for calling Comfort Air. What's going on?
AC is blowing warm air.
Tomorrow 8–10am or 1–3pm?
8 to 10, please.
It's on your schedule.
Your tech shows up to a booked job. Every Monday you get a plain update on what we caught and what it was worth.
8:00 AMAC repairNEW
Jane D. · Charlotte
Jane D. · Charlotte
10:30 AMTune-up
Mark R.
Mark R.
1:00 PMEstimate
Lisa P.
Lisa P.
What you get
An office team that never clocks out.
You don't need to learn anything new. We set it up, run it every week, and make sure no customer falls through the cracks.
Someone always picks up.
Nights, weekends, holidays, or when everyone's on a job. Routine visits get booked. Real emergencies go straight to your on-call tech.
24/7WHEN LINES ARE BUSYWEEKENDSEMERGENCY ROUTING
Hung up early? We text them.
Within a minute, before they call anyone else.
Hi, it's Comfort Air. Looks like we just missed you! How can we help?Sent 41 seconds after the call
Old quotes, chased.
Friendly nudges by text and email on a set rhythm.
REPLACEMENT QUOTE$8,400Back in play
Chats and texts, answered.
Website chat and texts get a reply in minutes, day or night.
<2min reply
More 5-star reviews.
Happy customers get a quick ask after every job.
★★★★★
A Monday update you'll actually read.
Calls answered, jobs booked and what they were worth. No logins, no dashboards.
Emergency? Straight to your on-call tech.
You decide what counts: gas smell, no heat, water leak. Those never wait.
⚠ GAS SMELL → PAGEDNO HEAT → ON-CALLWATER LEAK → ON-CALL
Numbers and names shown are examples.
The hidden cost
You already paid for that call.
Your ads, your trucks and your reviews all make the phone ring. When nobody answers, or a quote never gets a second call, that job goes to someone else. Try your own numbers.
Your shop
A full system replacement averages about $7,500 (HomeAdvisor). Even one a month changes the math.
Money walking out the door
$0
per month
Lost jobs per month0
Per year$0
If we win back just a third$0
A rough estimate from your numbers, not a promise.
Get my free recovery plan
Hear it
Here's what your customers would hear.
Pick an example. We write every word for your business: your name, your prices, your area and your rules for emergencies.
Comfort Air (example)SAMPLE CALL
9:12 PM · office closed
Comfort AirThanks for calling Comfort Air, this is the after-hours line. What's going on with your system?
CustomerThe AC is running but it's blowing warm air. It's 86 in here and I have a baby.
Comfort AirI'm sorry, that's rough. Is anyone in the home having trouble with the heat right now, or is it uncomfortable but safe until morning?
CustomerWe're OK with fans tonight.
Comfort AirGot it. I can get a tech to you first thing: 7 to 9am or 9 to 11am tomorrow. The diagnostic visit is $89. Which works?
Customer7 to 9, please.
Comfort AirDone. You'll get a text confirmation now and a heads-up when the tech is on the way.
✓ Job booked 7–9amYour team gets the detailsCustomer gets a reminder
11:40 PM · office closed
Comfort AirThanks for calling Comfort Air, this is the after-hours line. How can I help?
CustomerThe furnace kicked on and now I smell gas near it.
Comfort AirPlease leave the house now, don't flip any switches, and call 911 or your gas company from outside. Are you able to do that?
CustomerYes, we're heading out.
Comfort AirGood. I'm alerting our on-call technician right now with your address, and they'll call you back as soon as it's safe to help.
Your on-call tech gets a call and a text with the name and address right away
⚠ Handled safelyOn-call tech calledYou're kept in the loop
$8,400 replacement quote · sent 9 days ago · no reply yet
Comfort AirHi Dana, it's Comfort Air. Just checking in on the replacement quote for your home. Any questions I can answer, or anything holding you back?
DanaHonestly the price. We were hoping to spread it out.
Comfort AirTotally fair. We do offer financing options. Want Mike to call you tomorrow to walk through them? Morning or afternoon?
DanaAfternoon works.
Mike calls Dana tomorrow at 2pm
✓ $8,400 quote back in playCall booked with Mike
Why Astronix
What else you could do.
| Answering service | Extra office hire | Astronix | |
|---|---|---|---|
| Answers nights and weekends | ✓ | ✕ | ✓ |
| Books into your calendar | ~ | ✓ | ✓ |
| Texts back anyone who hangs up, within a minute | ✕ | ~ | ✓ |
| Follows up every open quote | ✕ | ~ | ✓ |
| Monday update on jobs and money | ✕ | ✕ | ✓ |
| No sick days, turnover or training | ✓ | ✕ | ✓ |
~ means sometimes, depending on the provider or person.
Pricing
One service. Three ways to pay.
Every plan gets the full service. A longer term just costs less each month, and there's no setup fee on any of them.
Month-to-month
Cancel with 30 days' notice
$1,500/mo
One $7,500 replacement job covers 5 months
- ✓Everything included
- ✓Monday update
- ✓No setup fee
2-month term
Then month-to-month
$1,200/mo
One $7,500 replacement job covers 6 months
- ✓Everything included
- ✓Monday update
- ✓Save $300 every month
Best value
3-month term
Then month-to-month
$997/mo
One $7,500 replacement job covers 7+ months
- ✓Everything included
- ✓Monthly strategy call
- ✓Save $503 every month
Calls and texts are billed at cost, usually $50–150 a month. See full pricing.
Our promise
Five booked jobs in 30 days, or your first month back.
If we don't put five jobs on your schedule in the first 30 days, you get the first month's fee back. That simple.
For shops that get 100+ calls a month. The 30 days start the day we go live, and the phone setting must be switched on within 48 hours. "Booked job" is defined in writing in your agreement. Full terms.
Book a 15-min callQuestions
What owners ask us first.
Will any of my calls still go to voicemail?
No. Every call your team can't get to is answered in your company's name, day or night, including weekends and holidays. If a caller hangs up before we pick up, they get a text from you within a minute.
Will my customers know they're talking to AI?
Calls and texts use your company's name and sound natural and friendly. If someone asks, it tells them honestly that it's an automated assistant for your company, and it passes them to your team whenever a person is needed.
Do I have to change my phone number?
No. You keep your number. Calls you can't answer simply roll over to us, and we show you how to switch that on in about five minutes.
What happens with emergencies?
You decide what counts as an emergency (no heat in winter, gas smell, water leak). Those calls go straight to your on-call tech's phone. Everything else gets booked into your schedule.
How much does it cost?
A flat monthly fee from $997 to $1,500, depending on how long you sign up for, and nothing to get started. Phone and text costs are passed on at cost, usually $50–150 a month. See pricing.
Am I locked into a long contract?
No. There's a month-to-month option. The 2- and 3-month terms just get you a lower monthly price.
Does it work with the software I already use?
We book into your calendar and send every job to your team by text and email. If you run ServiceTitan, Housecall Pro, or Jobber, we'll confirm on the call how the handoff will work for your setup.
Is the texting legal?
We only text people who called you, filled in your form, or asked you for a quote, and anyone can reply STOP to opt out. See our SMS terms.
Your next busy season starts now
Stop losing jobs you've already paid for.
A friendly 15-minute chat shows you what's slipping through, and whether we can help. No hard sell.
- 1A quick chat15 minutes about your calls and quotes.
- 2See it workHear how it would handle your calls, then pick a plan.
- 3We set it all upReady in under a week. Your first Monday update follows.
- ✓5 booked jobs or month one back
- ✓No setup fee
- ✓Month-to-month option